The Hyperdome loves working closely with our centre store managers and retailers.
Because we have such a large variety of retailers, we have decided to launch a “5 Minutes with…” series, where we profile store managers and employees, to learn more about them and their business.
This week we sat down with Wendy from Zambrero’s.
Zambrero’s is a healthy quick-service restaurant franchise and humanitarian enterprise committed to tackling world hunger through it’s Plate 4 Plate initiative. The Zambrero’s menu is healthy, modern Mexican with burritos, tacos, nachos and quesadillas all made with the freshest ingredients and fresh ideas.
Tell us about your Zambrero’s store. How long have you been operating?
Zambrero’s Tuggeranong has been operating for 18 months now, and first opened it’s doors to the public in December 2015.
What does the Zambrero’s brand pride itself on?
Zambrero’s pride’s itself on the good humanitarian work that it is strongly involved with. Every burrito or bowl purchased at Zambrero’s sends a nutritious meal to someone in need in the developing world through our key distribution partner Rise Against Hunger.
Zambrero’s have joined forces with Rise Against Hunger, formerly known as Stop Hunger Now, an international hunger relief agency, to deliver nutritious meals to those who need it most across Africa, Asia and the USA. Locally, Zambrero’s partner with Foodbank providing a meal to an Australian in need every time someone purchases a product from Zambrero’s retail range. Over 15 million meals have been donated by Zambrero’s this month via our Plate 4 Plate movement.
What aspect of operating Zambrero’s do you enjoy the most?
I enjoy the fact that we are not only delivering fresh, healthy and tasty food to the Tuggeranong community, but we are actively involved in the humanitarian work that the company does, and we are making a positive impact on people’s lives.
What does a day in your life operating Zambrero’s look like?
Our morning team begins their shift at 8am, to prepare the fresh food for lunchtime. We open the doors to the public at 10.30am, with the aromatic smell of our slow cooked meats, freshly prepared salsa’s, and Mexican music welcoming our customers.
We normally experience a lunch hour rush between 12.30pm and 1.30pm when customers are queuing up for their favourite Mexican foods. Our team will work like a well conducted symphony to serve throughout lunch, and we generally sell around 100 burritos within the hour!
After the lunch rush, we will clean the tables and kitchen area, and restock up the drinks and fresh produce, ready for the evening. After the dinner rush, the closing team will work on cleaning the store. Of course, there are many other tasks associated with running a business, such as banking, staffing, marketing and business planning, which keeps me busy throughout the day!
What are three things people may not know about Zambrero’s?
– The Plate 4 Plate initiative: each time you eat with us, someone else in need will be donated a meal.
– We are proudly owned by an Australian family and support local employment.
– Our food is fresh, tasty, and very healthy too. Some of our products are revolutionary in the food industry as well. For example, our super burrito with the black tortilla is completely gluten free and tastes delicious, and our Shine energy drink is the first ever energy drink that will help you focus, and is made with all natural ingredients such as ginger and turmeric.
In your opinion, what is the secret to operating a successful franchise business?
I think that it’s important to choose a strong and established brand to work for. Believe in the brand, build a strong team that has the same values and work together to achieve the same goals!
Zambrero’s is located on Anketel Street, Tuggeranong.